FAQs
Our New Loyalty Program
Starting Friday, September 27th, our new loyalty program is designed to make earning and redeeming points easier than ever—whether you’re in-store or ordering ahead on our new app.
Already have a phone number on file? Your points have been automatically transferred to your new account. You can continue collecting points at any of our coffeehouses by providing your phone number at checkout, or by downloading our app and registering a new account with the same number. Note - our loyalty program is only compatible with cell phone numbers.
Only have an email on file? Check your inbox for an account invite. With just a few clicks, you can update your info and have your points automatically transferred.
Signing up for the first time? Provide your cell phone number in-coffeehouse at checkout to start automatically earning points with each visit.
Still using a physical loyalty card? Let your barista know on your next visit, and we’ll happily set you up on the new platform and transfer your points as soon as possible.
What’s New
- No more limitations! Now, you’ll collect points on every purchase—no matter what you buy. Every dollar you spend earns points.
- Improved reward levels! From brewed coffee and tea to lunch items and coffee beans, redeeming your points just got more exciting.
- Easy to start collecting — just link your phone number at checkout to start earning points.
- Prefer skipping the line? Order online using our app for pick-up or delivery at the location of your choice.
How It Works
Earn 1 point for every $1 spent* and treat yourself to:
- 35 points: Free brewed coffee or tea
- 55 points: Free baked good
- 65 points: Free specialty beverage
- 100 points: Free breakfast item
- 150 points: Free lunch item
- 250 points: Free 12oz bag of coffee
*before tax
Let’s make your Bridgehead experience even more rewarding!
What Can My Points Get Me?
We’ve expanded our rewards to offer you more choices. In addition to brewed coffee and specialty beverages, you can now redeem points for baked goods, meals, and even a 12oz bag of coffee. Here's how it works:
- 35 points: Free brewed coffee or tea
- 55 points: Free baked good
- 65 points: Free specialty beverage
- 100 points: Free breakfast item
- 150 points: Free lunch item
- 250 points: Free 12oz bag of coffee
Benefits of Signing Up for Bridgehead Rewards
When you sign up for Bridgehead Rewards, you unlock a host of benefits:
- Redeem points for brewed coffee, tea, specialty drinks, baked goods, meals, or even a 12oz bag of coffee beans.
- Receive special deals—like double points and free drinks and food—exclusive to registered members.
- Get early notice on new coffee and tea releases if you opt-in for product updates via email.
Common Questions
How Can I Pay Using the App?
With the Bridgehead app, you can leave your wallet at home. Register, make purchases, earn rewards, and order ahead—all in one place. Available for both iPhones and Android devices, you can download the app today from the Apple Store or Google Play Store.
Can I Transfer My Bridgehead Rewards to Someone Else?
No, registrations, balances, and rewards are not transferable.
How Many Bridgehead Rewards Accounts Can I Have?
Each customer can only have one Bridgehead Rewards account.
Will My Transactions and Rewards Show on My Account Immediately?
Yes, balances, transactions, and rewards are updated instantly unless there’s a temporary connectivity issue. In that case, the data will sync as soon as the connection is restored. If you notice an update hasn’t been made within 24 hours, please contact us at inquire@bridgehead.ca.
If you’ve ordered online on in-app for pickup or delivery, the points are not added until the order has been received.
Do I Have to Register to Enjoy Rewards?
Yes, you must register to earn rewards on your purchases. Simply provide your phone number at checkout. Registered members also get access to special deals and benefits, such as birthday offers and exclusive promotions.
Coffeehouses & Roastery
Where are you located?
You can find Bridgehead coffeehouses throughout the Ottawa area, including a location in the Ottawa Airport. Click here for a full list of our coffeehouse and roastery locations.
Can I buy your coffee outside of Ottawa?
All of our coffee is available to buy online here. We also have some wonderful wholesale customers who sell our coffee outside of Ottawa. Please contact us at inquire@bridgehead.ca to find out if there is a retail seller near you.
Can we visit the Bridgehead Roastery?
Yes - our Roastery and Coffeehouse is open to the public. Please note that volumes levels at this location are higher during roasting hours than other Bridgehead locations. We roast Monday to Friday in the mornings, however exact times are subject to change.
What’s the best way to store coffee to keep it fresh?
It’s best to keep coffee in an airtight container in a cool, dark environment. It also keeps the coffee fresher if you keep it as whole beans and grind it only when you are ready to use it.
Where is your food made?
All of our food is made in Ottawa at Bytown Catering. Baked goods are delivered nightly by our drivers to each of our coffeehouses.
Online ordering
Do you ship internationally?
We currently ship throughout Canada and the United States.
Shipping and Returns
Our roastery and production facility operates Monday-Friday, with the exception of public holidays.
Below are the estimated number of business days for delivery by region once the order has been shipped:
Ontario + Quebec – 1-2 Days
Manitoba, New Brunswick, Nova Scotia + Prince Edward Island – 3 Days
British Columbia, Alberta, Saskatchewan + Newfoundland – 5 Days
Northwest Territories, Yukon + Nunavut – 5+ days
Remote addresses / PO Boxes are delivered by Canada Post and may require an additional 1-2 business days.
*not guaranteed. These are estimates based on average shipping times. It is possible for orders to arrive earlier or later due to a variety of factors.
For quick and easy service, we automatically select the best provider for you based on the address entered at checkout. In certain circumstances, deliveries may be delivered by Canada Post regardless of the method selected at checkout. This can include orders shipping to PO boxes, particular rural addresses and other unique circumstances.
What is your return policy?
We guarantee the freshness and quality of all of our products. If you are unhappy with a product that you have purchased, let us know and we will see if a refund is possible. Contact us at inquire@bridgehead.ca with your concern.
